How to Cancel Your Webflow Subscription or Hosting Plan 

When you're done with Webflow and want to cancel your subscription, chances are that you’re going to be back. But for now, one can imagine that you’re either trying to put a passion project on pause, migrate to another platform, or avoid unexpected billing renewals. All of these are understandable reasons why you’d want to step away from Webflow.

Canceling your subscription without breaking anything is pretty important. We’re here to help you do just that. But here's the catch: Webflow has multiple billing layers, and canceling the wrong one might either do nothing at all or unexpectedly unpublish your live site.

Pretty scary, right? Worry not, because in this guide, we’ll walk you through how to cancel any Webflow subscription or hosting plan the right way. That includes:

• Site plans
• Workspace plans
• Hosting subscriptions
• Client billing

We’ll also explain how billing works inside Webflow, what happens when you cancel, and how to avoid losing your content.

Let’s start with the basics: understanding how Webflow's billing system is structured.

Understanding Webflow's Billing System

Before you cancel anything, It helps to know how Webflow structures its billing, not only before canceling anything, but before buying into Webflow to avoid any unexpected costs. With that said, there isn’t a single "Webflow subscription." Instead, there are multiple plan types depending on what you’re doing and how your workspace is set up.

Canceling the wrong one can either leave you with an unwanted charge or suddenly take your live site offline. You can read our detailed guide on Webflow pricing, but for the sake of this article, here's an overview:

Site Plans

Site Plans are tied to individual websites. You need one if you want to connect a custom domain and publish the site publicly.

• Billed per website
• Includes Basic, CMS, Business, and eCommerce tiers
• Required for hosting

Canceling a Site Plan means your site will no longer be accessible on a custom domain, though the project will still exist in your dashboard.

Workspace Plans

Workspace Plans are account-level subscriptions. They control how many people can collaborate with you and what permissions they have.

• Billed per workspace, not per site
• Plans include Free, Core, Growth, and Enterprise
• Needed for team access and advanced roles

Canceling a Workspace Plan will remove access to certain team features, but it won’t affect published sites.

Hosting = Site Plan

There is no separate hosting subscription in Webflow. If you’ve paid for hosting, you’ve done it through the Site Plan. So when people talk about canceling "hosting," they're really talking about canceling the Site Plan.

Client Billing

If you’re using Webflow’s Client Billing feature, your client is paying Webflow directly for the Site Plan. You stay in control of the site, but you don’t manage the payments.

Canceling Client Billing stops the client’s payments. If no one adds a new payment method, the Site Plan will eventually expire.

How to Cancel a Webflow Site Plan

Canceling a Site Plan is the most common need for Webflow users. Whether you're shutting down a client project or switching platforms, this is the plan that governs hosting and custom domains.

Here’s how to cancel it step-by-step:

Step 1: Open the Site in Your Dashboard

Go to your Webflow Dashboard and click on the site you want to cancel the plan for. This will take you to the site’s settings.

Step 2: Navigate to the "Plans" Tab

Inside the Site Settings, click on the “Plans” tab. This is where you can view or modify your current Site Plan.

Step 3: Click "Cancel Site Plan"

Instead of a “Cancel Site Plan” button, Webflow now displays four plan options. To stop billing, simply select the first card labeled “Starter”. Once selected, your site will downgrade to the Free plan and your billing will drop to $0 at the end of your current cycle.

Webflow may prompt you to confirm the change and explain what features you’ll lose, including access to custom domains and CMS limits.

With that said, if users want to downgrade instead of canceling, they may need to remove excess pages or CMS items to meet free plan limits. This guide shows how to safely delete pages in Webflow, helping them streamline content before downgrading.

Step 4: Confirm the Cancellation

Choose a reason from the dropdown and confirm. Once done, the plan will remain active until the end of your current billing cycle.

What Happens After You Cancel?

• Your site will no longer be live on a custom domain.
• It will revert to the yourproject.webflow.io subdomain.
• You won’t be charged for this site moving forward.
• The project will remain in your dashboard unless you manually delete it, but before doing so, make sure to back up your Webflow site.

If you have multiple projects with different Site Plans, repeat the process for each one individually.

Next, we’ll cover how to cancel a Workspace Plan, especially useful if you’re managing collaborators or scaling down operations.

How to Cancel a Webflow Workspace Plan

Workspace Plans are tied to your overall Webflow account and not specific sites. They govern collaboration, user permissions, and access levels across your projects. Canceling a Workspace Plan is often relevant if you’re:

• No longer collaborating with a team
• Moving projects to another account
• Trying to downgrade to a free tier

Here’s how to cancel it:

Step 1: Go to Your Workspace Settings

From the Webflow Dashboard, click on your workspace name in the upper-left corner. Then choose “Workspace Settings.”

Step 2: Open the Billing Tab

In Workspace Settings, navigate to the “Billing” tab. This is where you’ll see your current subscription and payment details.

Step 3: Downgrade Your Plan

If you're eligible to downgrade to the free plan, Webflow will show you that option. If not, look for a cancellation or "change plan" button. Follow the prompts to cancel.

What Happens When You Cancel?

• You’ll lose access to team collaboration features.
• Any users beyond the free plan limit will be removed.
• Your published sites remain live if they have active Site Plans.

Important: Canceling your Workspace Plan does not cancel any Site Plans. If you’re also trying to stop hosting charges, go back and cancel those separately.

How to Cancel Client Billing in Webflow

If you’re a freelancer or agency using Webflow’s Client Billing feature, you’ve likely set up payments so that your client is directly billed by Webflow for their Site Plan. While this is convenient, there may come a time when the arrangement needs to end.

Here’s how to cancel it:

Step 1: Go to the Site Settings

From your Webflow Dashboard, click on the site that has active Client Billing. This opens up the site’s settings panel.

Step 2: Navigate to the Billing Section

Under the “Billing” tab, you’ll see the Client Billing status. If your client is currently paying for the plan, their billing details will appear here.

Step 3: Remove the Client's Billing

There should be an option to “Remove Client Billing” or transfer billing ownership. Select this to stop billing the client through Webflow.

Step 4: Add Your Own Payment Method (Optional)

If the site still needs to remain live, you, or someone else, will need to add a new payment method to keep the plan active. Otherwise, the Site Plan will be canceled at the end of the billing cycle.

What Happens After You Cancel?

• The client will no longer be billed for the site.
• You retain full control over the Webflow project.
• If no payment method is added, the site will be unpublished when the current billing cycle ends.

This approach is ideal when projects are handed off, put on pause, or moved under a different billing arrangement.

Next, we’ll explore Webflow’s refund policy—because canceling a plan doesn’t always mean you get your money back.

Can You Get a Refund From Webflow? 

Canceling a Webflow plan doesn’t guarantee a refund. Here’s a breakdown based on Webflow’s most recent policy (as of April 2025):

General Policy

Webflow does not offer refunds for most purchases, including:

• Site or Workspace plans
• Add-ons or extra seats
• Marketplace purchases
• Sales tax

Legal Exceptions

A full refund from Webflow is only available if:

• You are an individual (not a business) in the E.U., EEA, U.K., or Turkey, and
• You request cancellation within 14 days of purchase

This “cooling-off” period doesn’t apply to:

• Businesses or professional purchases
• Marketplace media that has been downloaded or installed

Monthly vs. Annual Plans

• Monthly plans: Non-refundable
• Annual plans: May qualify for a refund within 30 days of purchase, contact support to request

Prorated Adjustments

If you upgrade, downgrade, or change your billing cycle, Webflow applies prorated charges or credits automatically. However, refunds are not issued for unused time when downgrading to the Free Starter plan.

How to Request a Refund

1. Go to the Webflow Support page
2. Click Contact Support
3. Include your site name, invoice ID, and reason for the request

Refunds are never guaranteed, but Webflow may offer a one-time courtesy based on your eligibility.

What Happens After You Cancel a Webflow Plan?

Canceling your Webflow plan is only part of the equation. Knowing what happens next is key to avoiding unwanted surprises—like your site disappearing or losing access to key features.

Here’s what to expect:

Your Site Stays in Your Dashboard

Even after cancellation, your project isn’t deleted. You can still open it in the Webflow Designer, make edits, and keep it stored in your account.

Custom Domain Is Disabled

Once your Site Plan ends, Webflow disconnects your custom domain. Your site will still be available on the Webflow subdomain (your-site.webflow.io), but it will no longer be accessible through your custom URL.

Site Goes Offline (If Subdomain Is Disabled)

If you disabled the Webflow subdomain or your project relied solely on a custom domain, your site will go offline entirely after the plan expires.

No Refund for Unused Time

Plans remain active until the end of the billing cycle. You won’t be refunded for the unused portion unless you cancel an annual plan within 30 days.

CMS Limits Apply

If your canceled plan included CMS features and you downgrade to a free plan, you may lose access to certain CMS items or features until you upgrade again.

You Can Re-Activate Anytime

Webflow makes it easy to pick up where you left off. If you return and need to republish the site, just add a new Site Plan and everything goes back online.

In short: cancellation is reversible, and your data is safe—as long as you don’t manually delete the project.

Alternatives to Canceling Your Webflow Plan

Not every situation requires a full cancellation. In many cases, downgrading your plan can save you money without affecting your site or workspace access too drastically.

Here are a few alternatives to consider:

Remove Client Billing, Keep the Project

If you’re ending an engagement but still want to keep access to the site, simply remove the client’s billing and add your own payment method. This avoids downtime while transitioning ownership.

Scale Down Workspace Plan

You can also downgrade your workspace to a lower tier. This removes advanced features like team permissions or increased seat limits but keeps core access.

Use this when:

• You're a solo creator
• You no longer need team collaboration
• You're moving active sites to another workspace

Unpublish Instead of Canceling

In cases where you just want to take the site offline temporarily, unpublishing might be enough. You can do this manually from the Designer without touching billing at all.

Use Static Backups

If you’re canceling but want to keep a copy of the site, export static HTML/CSS (available on paid plans except CMS/eComm). This lets you host it elsewhere later.

Choosing the right option depends on your use case, but it’s often smarter to scale down instead of canceling altogether.

Conclusion

Canceling your Webflow subscription doesn’t need to be confusing, so please take your time to understand what kind of plan you’re working with.

From Site Plans to Workspace subscriptions and Client Billing setups, each plan serves a unique purpose. This guide was built to help you make the right decisions, avoid billing mistakes, and keep your project safe and intact.

Whether you're pausing a personal project or restructuring how your business uses Webflow, remember: canceling a plan is reversible, and your content stays protected.

If you’re looking to get more out of Webflow, be it through optimizing performance, building new pages, or managing more complex functionality, we can help. Our Webflow development agency works with teams across SaaS, AI, and Web3 to launch better-performing sites, faster.

Explore more of our tutorials or get in touch if you’re ready to build with confidence.

FAQs on How to Cancel your Webflow Subscription 

Here are some of the most common questions people have when canceling a Webflow subscription:

Will canceling my site plan delete my website?

No. Your project stays in your dashboard even after canceling a Site or Workspace Plan. However, it will be unpublished from your custom domain.

Can I pause my Webflow subscription?

Webflow doesn’t currently offer a “pause” feature, but you can downgrade to the Free plan to keep your content without an active Site Plan.

What happens to my custom domain?

Once your Site Plan is canceled, your custom domain is disconnected. The site will revert to its Webflow.io subdomain (if enabled).

Will I lose my CMS content if I cancel my site plan?

If you downgrade from a CMS-enabled plan to a Free plan, some CMS items may become hidden or locked, but the data is not deleted. You’ll regain full access when upgrading again.

Can I cancel my site plan now and reactivate later?

Yes. You can cancel now and return anytime. Just add a new Site Plan to your project and everything comes back online.

Do I need to cancel both Workspace and Site Plans?

If you're looking to stop all charges, then yes, you need to cancel both separately. Each plan is billed independently.